Benefits of voice biometrics...


Unlocking the Potential of Voice Powered Authorization (VPA)

For many large organizations today, VPA solutions have significantly reduced customer service delivery costs. Yet the traditional touch-tone interface limits both user acceptance and the range of transactions that can be automated. For complex user-authorization interactions, most companies still require customer interaction with a Customer Service Representative (CSR). But now there's a better way! Using voice-powered technology — and through the application of proven design and development techniques to optimize the quality of the user experience — now you can reduce the cost of assisted service while enhancing customer loyalty.

The Key to Successful Voice Authorization Integration

At VoiceCertain, we approach every engagement from the perspective of the ultimate user, your customer. Before we integrate a voice powered solution, we carefully map your company processes and customer interactions in order to optimize the system's functionality for your uses. From the initial dialog scenarios and customized enrollment to the finished product, our solutions integrate seamlessly into your environment to deliver cost-savings and happy customers.

Return on Your Voice-Powered Investment

VoiceCertain solutions allow voice powered authorization (VPA) to become an important part at the core of your enterprise security infrastructure. Even when the nature of the customer's inquiry ultimately requires human-aided service, speech-enabled user authorization and password maintenance can automate a significant amount of the call time, capturing all the relevant details and routing the call to the appropriate CSR or Helpdesk Employee for immediate assistance on request fulfillment.

Building Customer Loyalty

For every successful experience of voice-powered self-service, your customers gain confidence in your ability to satisfy their requirements. The perception of high-quality service builds customer loyalty, which leads to incremental revenue. Providing such facilities not only communicates added value, but also helps solidify your customer relationships.