Industry Solution:
Customer Call Center

Call centers face a unique problem; your identity is based upon answering a few challenge questions. There is no keyboard to type in a User-id and password.

Challenge information typically is based upon some twenty common questions organizations like to use, such as; mother’s maiden name, last four digits of your social security number, home telephone number, etc.

Adding to the threat of stolen identity, studies have shown how easy and willing people are to giving out this information to strangers. Making matters worse is how easy it is to get this information from a call center.

As long as companies rely on using the same challenge information the problem will remain the same and identity theft will continue to rise.

The Solution

VoiceCertain?s VC Caller™ brings the unquestionable strength of voice biometric authentication to your call center to ensure ?you are who you say you are.?? Working within your existing challenge identity framework, it strengthens and secures the entire identity authentication process.

	VoiceCertain?s multi-tiered authentication processes looks at a combination of different voice biometric factors to ensure the authenticity of the caller.
	The voice powered call center utilizes the uniqueness of a user's voice to provide absolute identity authentication rather than inherently weak PIN verification.
	It brings a new dimension to security and identity authentication by using an identifying asset (voice) that cannot be forgotten, lost, stolen, or compromised.
	Using a multi-tiered approach, each authentication level used increases your ability to fully authenticate the caller?s identity. You set the levels.
	It reaches across your business and product units to bring together information and resources like never before.
	It empowers the caller to new heights in self- automation to expand their capabilities and reach. Empowered users are happy users.

VoiceCertain's VC Caller™ brings that power and depth of voice authentication to your call center. Working within your existing challenge identity framework, it strengthens and secures the entire identity authentication process.

Request Information

If you would like to receive more information contact VoiceCertain at 404.459.2700 or email us sales@voicecertain.com