The ROI of VC Reset™


Servicing user requests for resetting lost or forgotten passwords is a significant cost. Every time a Helpdesk employee is engaged in a password reset for a customer or employee there is a cost associated with performing that action. Forrester Research recently estimated that the cost for a Helpdesk employee to handle a password reset is $30.

ROI Calculator
This simple calculator can help define the costs incurred from simple password maintenance tasks.
Total Helpdesk calls per year:
Estimated % of calls for password resets:
Your estimated cost per password reset call:
*Costs incurred from employee time spent on call. Loss of other productive activity due to password maintenance needs, etc... This figure has been estimated to be $30 by the Gartner Group.

$5
$7.50
$10.00
$15.00
$20.00
$25.00
$30.00