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Product Overview
Industry studies from Garter and others report up to 30-35% of the calls received by an IT helpdesk is for password resets. The direct IT helpdesk costs for resetting a password can be as high as $30 a call, not including lost productivity costs. Identity management systems typically provide web-based solutions for users to reset their own passwords. Yet, most organizations are finding users just do not feel comfortable in using a web-based application for resetting their passwords.
VC Reset™ is a self-help automated system for resetting passwords, terminals and printers, using the latest in voice biometrics. Working with your identity management systems, VC Reset™ authenticates the user based upon their unique VoicePrint Identity Profile™ (VIP), and then checks the status of the person to determine if they have reset privileges. Approved callers may then reset their password, automatically generating a ticket to your helpdesk ticket tracking system.
Available 24x7, VC Reset™ allows employees and other users to save time and get quickly connected by simply using the telephone. Helpdesk managers see the difference in reduced calls while freeing personnel to handle more difficult and time-consuming calls.
VC Reset™ easily connects with any helpdesk ticketing system for automatically generating reset tickets. It also directly interfaces with your back-end systems - identity management, RACF, LDAP, Virtual, Active and Meta Directories - offering both secured access today and investment protection for the future.
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