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How it works...
Enrollment
Enrollment is a simple one-time only process usually taking less than a minute. To enroll, the user calls the system and responds to a series of identity questions, creating a Voice Identity Profile™ (VIP) . Each time the user calls into the system, the VoicePrint identity optimizer™ updates their voice profile in a continuing process to ensure accurate and concise voice attributes.
Password Reset
Resetting your password is a simple process – just call the VC Reset™ system. You will then be asked to identity yourself for authentication. During this process, VC Reset™ is checking your status with the identity management system to determine if you have reset capabilities – if you don’t you are automatically transferred to the IT helpdesk.
Once your identity has been authenticated, either VC Logon™ or your back-end system generates a temporary password for you to use. |
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