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Product Overview
VC Confirm automates the process of authenticating customers in a call center– whether it’s consumers calling their bank, commercial customers for a business, the public calling a government agency or even employees.
VC Confirm uses the uniqueness of a person’s voice to authenticate who they are. Callers no longer need to remember a number of different PINs or passwords or give out sensitive information to call center agents.
This reduces average agent handle time while increasing security and call center productivity.
Call center managers like this because it reduces agent handle and call times while improving security.
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