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How it works...
Enrollment
Enrollment is a simple one-time only process usually taking less than a minute. To enroll, the user calls the system and responds to a series of identity questions, creating a Voice identity profile™. Each time the user calls into the system, the VoicePrint identity optimizer™ updates their voice profile in a continuing process to ensure accurate and concise voice attributes.
Authentication
Confirming the identity of a caller is a simple process. Upon answering the call, VC Confirm immediately begins gathering information, quickly and effortlessly authenticating the identity of the caller. The caller can then be passed to a customer service agent or a automated self-help system. With VC Confirm, callers no longer have to worry about sharing personal information about their identity to a customer service agent. Now your customers can get access to their information quickly and with less effort.
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