Framework Benefits

VoicePrint Framework™

• Provides an infrastructure that can be utilized throughout the enterprise.
• The foundation for VoiceCertain’s suite of products, providing core technology, processes and interfaces.
• VoiceCertain products are plug and play.
• VoiceCertain products can be easily added when needed.

Advanced telephony connectivity

• VOIP
• SS7
• T-1/E-1
• Analog
• CTI

Telco grade

• Highly scalable.
• Protects your investment.
• Reduces system downtime.
• Reduces support requirements.
• Scalable to 120 ports per server.

Dynamic resource allocation

• Only use system resources as needed.
• Reduces initial costs.
• Reduces cost of ownership.
• Call processes can be shared across multiple application servers.

VoicePrint identity profile™

• Each person’s voiceprint is unique.
• Each voiceprint is encrypted for increased security.
• Protected user identity profiles.
• Added dimension to security and identity management.

VoicePrint Optimizer™

• Dynamically recalibrates and updates a person’s voiceprint every time they call the system.
• Reduces false rejection.
• Increases system performance.

VoicePrint Imposter Alert™

• Alerts authorities of possible identity theft.
• We can lock down the user’s account when numerous failed attempts occur during authorization.
• Reduces risk of identity theft.

Open architecture

• Speech technology can be upgraded independent of VoiceCertain’s products.
• Protects your investment.
• Reduces your costs.
• VXML, MRCP, SALT, and SIP compliant.

VoicePrint Line Alert™

• Monitors telephony resources.
• Automatic notification when call volumes exceed resources.
• Reduces call bottlenecks.
• Improves service and productivity.

VoicePrint Auditor™

• Logs call processes and statistics.
• You can create your own custom reports.

VoicePrint Monitor™

• Remote administrative monitoring of the system.
• Updates can be made without downing the system.
• Applications can be taken in and out of service.